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Frequently Asked Questions

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How long do I have to stay in the hospital after the operation?


This depends on the medical assessment performed by our Medical Team on every individual patient and particular case, however you can obtain a quite approximate and realistic estimate reading the Technical Datasheet for your treatments.

How soon do airlines let me fly back home after my operation?


We strongly recommend you contact with your airline their particular regulations to avoid any inconveniences for your planned return trip.

Are your safety standards reliable at such low prices?


Many patients wonder if our prices allow ensuring the highest quality in our treatments, surprised by the price differences in the market of Cosmetic Surgery. To us safety, quality and reliability of our treatments are always the priority, ensuring the highest sanitary standards. Today this is possible without giving up offering competitive prices thanks to online business models on the Internet, Telemedicine and economies of scale only possible to market leaders.
-Our operations are performed only in first class private hospitals, fully equipped with modern Operating Rooms, Intensive Care Unit, Emergency 24 hours, diagnostics Laboratory and Radiology, multidisciplinary medical teams and any resources that may be necessary before an event.
-The implants and products used for our treatments are approved by National and European Health Administrations, include the manufacturer's warranty and are top quality.
-All our patients are always operated by the same Plastic Surgeon making the first consultation with the patient, who will inform you personally of all the details of your treatment.
-Particularized information about your treatment can only be offered when the Plastic Surgeon has known your wishes and studied your anatomy, which is done by means of Online Consultation and On Premise Consultation in person.
-Many cosmetic problems can be treated with various alternative methods and techniques, each option will have advantages and disadvantages that should be considered by you with the advice, supervision and approval of the Plastic Surgeon, who will be responsible for providing all the details required for your best and most suitable decision.
-The final budget can not be calculated until the most appropriate treatment for your needs has not been determined.
-All our patients undergo a rigorous health care and assistance quality control for treatments to be safely performed.
-A thorough check is performed preoperatively designed to suit each patient according to the criteria of the A.S.A. (American Society of Anesthesiology), which may consist of complete blood tests, coagulation, biochemistry, electrocardiogram, radiology, ultrasound, thyroid tests, liver tests , kidney tests, spirometry, etc.
-In the pre-anesthesia On Premise Consultation patients are checked personally by the Anesthetist who will perform the treatment personally, who will be able to discuss the details of anesthesia (mode, duration, safety, etc.).
-The Anesthetist will stay by the patient throughout the duration of the surgical procedure without leaving the operating room or other simultaneous activities. Likewise, the Anesthetist will handle the post-anesthetic recovery and any subsequent need.
-The Plastic Surgeon will attend any pre and postoperative incidence with our entire team, with the staff on duty and reachable for patients.
-Patients have a dual system of urgent medical attention postoperative, phone and online, as well as on premise to which they can turn to if necessary.
-Personalized postoperative dressings and nursery assistances, controls and checks are performed, based on the type of treatment, its development and the needs of each patient, until the case gets the final discharge.

Can I purchase additional hospital stay beyond the one included in the price for my treatment?


Yes. If you wish extend your hospital stay for your better comfort or to ease your recovery let us know and our Sales Department will provide full support.

How long do I have to stay near your facilities after the operation?


This depends on the medical assessment performed by our Medical Team on every individual patient and particular case, however you can obtain a quite approximate and realistic estimate reading the Technical Datasheet for your treatments.

What do your prices include?


Our prices include all the concepts planned by the Medical Team for the management of each surgery on the basis of the most common situation known by current state of the art medical knowledge: basic preoperative tests, implants, garments, surgical theatre, hospital stay, Medical Team fees, postoperative nursery and medical check-ups, V.A.T. (I.V.A. in Spanish) included. Any other additional charges are not included in our prices and must be paid by the client, like non-hospital and home medication and materials, local medical, surgical and nursery attention at the city of your residence, emergencies, complications and retouches, which are all plainly excluded. The pricing information is indicative only and does not represent a closed obligation with customers. Medicine and Surgery are not exact sciences, so the final price quotation for each case is not definitively set until the Specialist has evaluated the patient. One medical and/or surgical process can't be 100% predictable, therefore our Medical Team could modify the programmed management plan at any time, based on the requirements that could be considered as necessary.

If a centre is cheaper is it as safe?


Yes. Safety measures are guaranteed in all our facilities. If the prices are cheaper in certain centres it is due to marketing concepts, commercial agreements and negotiations per volume of patients, but never because medical guarantees are compromised.

Where should I stay near your facilities after the operation?


Any affordable accommodation nearby our facilities at a distance from them not further than 1 hour by car drive.

Is the On Premise Consultation with the Specialists mandatory?


Yes. You must undergo On Premise Consultation with our Specialists (Surgeon and Anesthetist) before the operation is carried out.

Is the Online Consultation with the Specialist mandatory?


No. You can perform a free Online Consultation with the Specialist using the functionalities of our website. This step is not mandatory however is strongly recommended even if you live in Spain.

Will I be adequately informed?


With us you can find the best information, because our philosophy is to help our clients. We know we shall only gain your confidence if you feel sure that the attention given has been entirely in your interests, which have also become ours.

Financing for paying in installments the treatments


Since 2008, and related to the banking and financial status we are living in international and Spanish economies, financial companies are increasing the interest rates as a penalty over failed credits. We have an excellent experience in financing our treatments, but we obtain no benefit nor we are commited to any obligation, this is just a gentle commercial service to ease of out customers reaching the credit. Interest rates offered by financing companies may range in the last years from approximately 15% to 22%, which makes very expensive the final price the customer pays for the treatment. That is why, following our policy of making prevail our customers interests, we advice our customers making a market research through different banking companies to compare the price of money and opt of the best conditions. In fact this has been done regularly by our customers, negotiating themselves directly with their particular banks in Spain or their country where they obtain credit rates ranging from 6% to 12%, widely advantageous compared with financial companies. So our first advice is going for this comparative strategy. Let us insist that the most suitable option for you is negotiate directly at your particular bank, where you'll be requested a document by our side to prove the reasons for your credit request. You must let us know the name and the fax number of the person in charge of your credit, and we'll make the document reach him. We always care for our patients interests.

How can I find you and reach to your facilities?


LOWCOSTMETIC FACILITIES ADDRESS
Hospital Nisa Pardo de Aravaca
Calle (Street) La Salle 12
Aravaca (District)
28023 Madrid

Metro & Bus from Madrid-Barajas Airport:

-You must take the Metro Line nº 8 (pink line) inside Barajas Airport (no need to exit the airport)
-At Nuevos Ministerios Metro Station get off your train and connect with Metro Line nº 6 (grey line, also named as circular)
-Get off your train at Moncloa Metro Station; estimated metro travel time is 30 minutes
-At Moncloa Metro Station (no need to exit to surface) you find a suburban Interchange with Urban and Interurban Bus Station
-Inside the Moncloa Interchange find Bus Plattforms grouped in Islands (“Islas”), go to Island nº 3 (red island)
-At Island nº 3 (red island) find Plattform nº 31 where you must take Bus Nº 161 (blue buses) departing from Moncloa Interchange with destination to Aravaca Station (“Estación Aravaca”); average frequency of buses is every 10-20 minutes
-You must get off the bus at the stop in front of the Hospital Nisa Pardo de Aravaca, the stop name is “La Salle - Blanca de Castilla”, the stop number is 3467, the stop is perfectly located exactly at the gates of the Hospital, the bus driver will kindly attend your request to stop at Hospital Nisa Pardo de Aravaca; estimated bus travel time is 15 minutes
-Estimated total travel time is 60 minutes
-Estimated total travel cost is 6-7 €


Taxi from Madrid-Barajas Airport:

-Estimated total travel time is 20-30 minutes
-Estimated total travel cost is 30-40 €


Chauffeur driven hire car with English speaking driver personalized transfer from/to Madrid-Barajas Airport:

-Estimated total travel time is 20-30 minutes
-Estimated total travel cost is 60 € each transfer
-Service upon request to our staff


By Car from Madrid-Barajas Airport:

-Find the ring highway Road M-30 and take exit nº 23B to join N-VI (A6, also named La Coruña Road)
-Find the main highway Road N-VI (A6, also named La Coruña Road) and take exit nº 10 (Aravaca-Pozuelo)
-At the roundabout turn right and join the street Blanca de Castilla; 100 metres ahead you’ll find the Hospital Nisa Pardo de Aravaca
-At the roundabout turn left and 10 in metres you can cross the main gates of the Hospital located at your right
-Parking inside the Hospital
-Estimated total travel time is 20-30 minutes


Metro & Bus from Madrid (Hotel, Train Station, Bus Station):

-You must reach the Moncloa Metro Station by line nº 3 (yellow line) by line nº 6 (grey line, also named as circular); estimated metro travel time is 15-30 minutes
-At Moncloa Metro Station (no need to exit to surface) you find a suburban Interchange with Urban and Interurban Bus Station
-Inside the Moncloa Interchange find Bus Plattforms grouped in Islands (“Islas”), go to Island nº 3 (red island)
-At Island nº 3 (red island) find Plattform nº 31 where you must take Bus Nº 161 (blue buses) departing from Moncloa Interchange with destination to Aravaca Station (“Estación Aravaca”); average frequency of buses is every 10-20 minutes
-You must get off the bus at the stop in front of the Hospital Nisa Pardo de Aravaca, the stop name is “La Salle - Blanca de Castilla”, the stop number is 3467, the stop is perfectly located exactly at the gates of the Hospital, the bus driver will kindly attend your request to stop at Hospital Nisa Pardo de Aravaca; estimated bus travel time is 15 minutes
-Estimated total travel time is 45-60 minutes
-Estimated total travel cost is 3-4 €


Taxi from Madrid (Hotel, Train Station, Bus Station):

-Estimated total travel time is 20-30 minutes
-Estimated total travel cost is 15-20 €


Chauffeur driven hire car with English speaking driver personalized transfer from/to Madrid (Hotel, Train Station, Bus Station):

-Estimated total travel time is 20-30 minutes
-Estimated total travel cost is 60 € each transfer
-Service upon request to our staff


By Car from Madrid (Hotel, Train Station, Bus Station):

-Find the main highway Road N-VI (A6, also named La Coruña Road) and take exit nº 10 (Aravaca-Pozuelo)
-At the roundabout turn right and join the street Blanca de Castilla; 100 metres ahead you’ll find the Hospital Nisa Pardo de Aravaca
-At the roundabout turn left and 10 in metres you can cross the main gates of the Hospital located at your right
-Parking inside the Hospital
-Estimated total travel time is 20-30 minutes

Can I be your patient and client if I live far from your centres?


We shall be delighted to arrange whatever details are required. We can arrange for our services from a long distance consultation, both medical and commercial. Many of our patients come from afar and enjoy our organizational facilities. You'll enjoy a complete pre and postoperative attention, initially with stay close to our centres, and later at your residence area.

What time of year is best for an operation?


From a medical point of view no time of year is necessarily more or less recommendable for any of our treatments. In spite of the popular belief that summer is not recommended for Cosmetic Surgery, which is not only untrue, the summer is one of the busiest periods for requesting an appointment in our operating theatre waiting list.

How often do I have to come to your facilities to perform On Premise Checkups after the operation?


This depends on the medical assessment performed by our Medical Team on every individual patient and particular case, however you can expect that all the postoperative management can be efficiently carried out by means of Online Checkups with no need for further visits to our facilities, unless the Medical Team considers that the costs and disturbance that the trip might produce to you are strictly necessary or essential.

Can I travel alone to your facilities or I'd rather get my treatment done accompanied with someone?


We strongly recommend at least one companion when you travel to receive your treatments in our facilities, however some patients come and return by themselves alone with no hesitation or issues.

Should I contract a travel insurance?


Yes. It is strongly recommended that you get a travel insurance during your trip to your facilities.

Can I view pictures from your patients with the results of your surgeries?


It is not ethical nor legal publishing or sending by email pictures from patients with results. You, as a potential patient, may surely understand that yourself wouldn't like this situation with your own pictures without your agreement or control.

The simulations visible at our website are "real", this means they have been developed by infography experts who had access to many real results from us to found their creative work with the ""before"" and ""after"" status, so their approximation to what the patient may expect is a very close one.

Even real pictures are not the illustration of you particular case, showing only what other patients obtained from the treatments, with the differences and particular issues of every one. Each case at us is considered individually, the treatment is planned and designed seeking maximum safety and best results, avoiding any kind of surgical routine.

Finally only the Specialist is the one who always can estimate the real objectives achievable with every surgery.

Should I purchase additional hospital stay if I travel alone to your facilities to get my treatment done?


We strongly recommend that you extend your hospital stay if you travel alone to receive your treatments in our facilities, however some patients come and return by themselves alone consuming the basic hospital stay included in the treatments package with no hesitation or issues.

What should I demand when I undergo a Cosmetic Surgery treatment?


All operations must be performed by a Specialist in Plastic, Cosmetic and Reconstructive surgery, with the presence of a Specialist in Anesthesia and Resuscitation, in a fully equipped operating theatre. Both the operating theatre and the hospitalization area must be fully authorised for surgical assistance, with the due support systems.

Is it possible for the operation to be touched up?


A small percentage of cases require a final touch up with additional costs for the patient. Our Specialists are working with live tissue that can present varying degrees of change over a period of time, and in certain cases a small correction is sometimes required several months after the original operation. These interventions are usually not so difficult, with few repercussions to the patient. We want to achieve the best possible result in all treatments.

How often do I have to perform Online Checkups after the operation?


This depends on the medical assessment performed by our Medical Team on every individual patient and particular case.

Procedure for payment and surgery reservation


This is the protocol you must follow to pay for your surgery and obtain date confirmation to carry out your treatment. Follow these steps:

1º You can perform a free Online Consultation with the Specialist using the functionalities of our website. This step is not mandatory however is strongly recommended even if you live in Spain.

2º You must obtain reservation which includes the mandatory preoperative free On Premise Consultation with the Specialists and the booking within our surgical theatre agenda. In order to check availability and reserve you can contact us indicating the suggested range of dates you are interested in to carry out your surgery and the mandatory On Premise Consultation with the Specialists, so that Sales Department can offer you the closest dates to your preferences.

3º Once you have received confirmation of the requested reservation and also carried out evaluation with the Specialist, with either Online Consultation or On Premise Consultation, you must pay in Euros 100% of the price for your surgeries by means of performing only one of the payment protocols that are detailed below before the day booked for your treatments:

-Ordinary bank transfer from your financial entity or direct credit into account at any office of the Spanish financial entity UNICAJA BANCO, into the account number 2103 0173 70 0030008616 (branch Torremolinos nº1, Plaza Costa del Sol nº 1, C.P. 29620, Torremolinos, Málaga, Spain). For international payments you must use the international account numbers IBAN: ES6121030173700030008616 and/or SWIFT: UCJAES2M. Payment details must be as follows:

-Account holder/Payee: Cirugía Plástica y Estética, S.A.U.

-Concept: Name and Family Name of the patient (this is VERY IMPORTANT, to check the payment at your file)

In order to avoid delays in the reception of your payment (usual delay is 1 to 4 days in bank transfers), you must request the bank receipt document corresponding for your payment (mechanized and stamped) at the financial entity office, and send it to one of our fax numbers +44-0-800-0488400 in United Kingdom or +34-900-838448 in Spain, this way the steps speed up and are made sure; you can also hand in this transfer receipt to our staff at our facilities. May you perform the transfer from you Internet bank, we kindly inform you that screen print of payment is not valid, so you will have to wait until your payment arrives to our entity.

-Direct payment handing in cash to our staff in our facilities upon signature of contract for your treatments.

4º You must send to one of our fax numbers +44-0-800-0488400 in United Kingdom or +34-900-838448 in Spain both sides of your Passport / NIE (may you be a foreigner resident in Spain) / DNI (Spanish nationals), this way the steps speed up and are made sure; you can also hand in a photocopy of this document to our staff at our facilities.

IMPORTANT WARNINGS:

-You are not allowed to pay or book unless the Specialist has evaluated, diagnosed and proposed suitable treatment for your surgery, either by means of Online Consultation or On Premise Consultation.

-A maximum of 3 months of anticipation is allowed for bookings of surgery.

-Do not pay any amount until you have been told your preferred date for booking is available.

-100% of the price for your treatments must be paid before the surgery day deadline.

-You can opt for payment by means of ordinary bank transfer or by handing in the cash directly to our staff at our facilities, but not both, this means you cannot pay part by transfer and part in cash.

-We accept only Euros for the payments; we apologize for the inconveniences this may cause to you.

-Let us inform you that there is not any refund policy of the amounts paid, therefore you are hereby informed that the payments are irreversible and with no rights of return. It is of understanding that an operation is a complex procedure involving costs, orders, staff and professionals mobilization, hospital resources consumption, etc, therefore based on the former both parts, patient and services provider, assume a complex services commitment.

-Once your reservation has been confirmed and paid, and always due to major causes, justified and suitably documented, any dates change request will adapt to the periods, terms and procedures agreed in the contract for your surgery.

-All the above mentioned steps and warnings are mandatory except for the first step about Online Consultation with the Specialist; this means that non-fulfillment or failure in the precise performance of any of them will prevent you from getting your surgery done and you will lose all your rights to receive your purchased services, to refund your money and to obtain new reservation for your treatment, even in case you had paid the full 100% of the price for your surgeries.

-These rules, instructions and conditions may be changed without previous notice, and do not prevail nor replace as contractual obligations and conditions over the corresponding written contract agreement signature.

Will I be told the truth?


Clients consulting with us can rest assured that a medical criterion prevails, and that they will be treated as patients of a service dedicated to health improvement.

The medical aspects established by the Specialists form the criterion by which the commercial aspect is conditioned.

We value more the reliability of our product than the sales techniques as an absolute value. We know that our prestige is highly regarded by our clients and therefore, we do not hesitate to go against commercial criteria and defend the quality of our treatments.

We will always advise what is best for the patient, even if this means the patient not undergoing a treatment with us.

What treatments do you consider inadvisable?


For different reasons we do not perform certain treatments considering that they do not fulfil the internal regulations and philosophy regarding quality and safety we like to offer our patients. Other treatments are recommended by our team of Specialists, but before the operation we meticulously select the most suitable cases. In general, the following treatments are excluded from our portfolio:

-Brachioplasty or arm lifting, which is rejected because of leaving unacceptable scars along the arm and by the elbow and prevents patients from fulfilling their wish to be able to wear short sleeves without any complexes.
-Buttock lifting, leaving enormous scars and is a very aggressive operation.
-Enlargement in buttock muscle through implants. This is a region that frequently has to support the weight of the body and also has a very strong muscular contraction, which makes the level of failure at short or mid term too high to be considered a reliable treatment.
-Calf enlargement with normal or hypertrofic muscles, we only recommend as a consequence of nervous paralysis, postrauma atrophy, degenerative or congenital conditions, as this is a muscular contraction region.
-Endoscopic facial lifting, as the result is worse and not as long lasting as techniques without an endoscope, these latter techniques having been scrupulously tested and the incisions are minute.
-Facial lipofilling or filling. Nowadays it is known that this treatment only lasts a few months and also creates a grotesque appearance to the face.
-Facial filling with permanent or long lasting synthetic materials, that with the passing of the years, has a migratory or problematic effect or, in some cases, the consequences to date are not even known.
-Ultrasonic liposuction, that shows no advantages in practice in relation to traditional liposuction. It is also very dangerous sometimes producing irreversible consequences.
-Liposuction in unsuitable body regions such as arms, breasts, buttocks, anterior thighs, ankles and calves.
-And all untested techniques, including those that are unforeseen, unsafe, insufficient or excessively aggressive.

Are there any hidden costs in your prices?


No. What you see (and read) is what you get.

Do I have to pay before visiting and checking your facilities?


No. Full payment of your treatment can be done after you have visited and given your approval to our facilities before your treatment.

Do you have special offers?


Yes. Our special offer section can be enormously attractive to our clients. You should visit the web page frequently to obtain considerable discounts and interesting conditions for your treatments.

How can I pay my treatment?


Once you have received confirmation of the requested reservation and also carried out evaluation with the Specialist, with either Online Consultation or On Premise Consultation, you must pay in Euros 100% of the price for your surgeries by means of performing only one of the payment protocols that are detailed below before the day booked for your treatments:

-Ordinary bank transfer from your financial entity or direct credit into account at any office of the Spanish financial entity UNICAJA BANCO, into the account number 2103 0173 70 0030008616 (branch Torremolinos nº1, Plaza Costa del Sol nº 1, C.P. 29620, Torremolinos, Málaga, Spain). For international payments you must use the international account numbers IBAN: ES6121030173700030008616 and/or SWIFT: UCJAES2M. Payment details must be as follows:

-Account holder/Payee: Cirugía Plástica y Estética, S.A.U.

-Concept: Name and Family Name of the patient (this is VERY IMPORTANT, to check the payment at your file)

In order to avoid delays in the reception of your payment (usual delay is 1 to 4 days in bank transfers), you must request the bank receipt document corresponding for your payment (mechanized and stamped) at the financial entity office, and send it to one of our fax numbers +44-0-800-0488400 in United Kingdom or +34-900-838448 in Spain, this way the steps speed up and are made sure; you can also hand in this transfer receipt to our staff at our facilities. May you perform the transfer from you Internet bank, we kindly inform you that screen print of payment is not valid, so you will have to wait until your payment arrives to our entity.

-Direct payment handing in cash to our staff in our facilities upon signature of contract for your treatments.

How long in advance is it necessary to book my operation?


Reservation of treatments should be as much in advance as possible with a maximum anticipation of 3 months, especially at certain times of the year or for those clients who only have a certain availability of dates to have the operation. It is important to consider that the dedication our Specialists enjoy with our patients is only possible thanks to our being able to prevent these same Specialists being overloaded.

How much does a consultation cost?


It is completely free, not only the first consultation but however many are necessary before and after the operation. We want to be sure that the patient arrives at the treatment option feeling completely safe and fully informed, and that, during the post operative period they receive all the assistance required.

How can I manage my consultation with the Specialist?


You can perform an Online Medical Consultation and also a On Premise Medical Consultation at our facilities. Both options are equally valid, so that you can opt for the one that suits you better to begin with, but always performing On Premise contact with the Specialists, surgeon and anesthetist. Please understand that you can receive an exact quotation for your treatment only when our Specialists have performed a favourable evaluation for your case and stablished the best operation and the overall procedure management.

Will I have to pay additional charges to your prices?


Some unexpected and unpredictable medical events may lead to additional charges to which the client is commited to pay:
-Additional hospital stay.
-Surgical attention of emergencies, bleeding, infection, removal of implants, etc.
-Medical attention of emergencies, I.C.U. stay, consultations with Specialists, blood bank, hospital stay, medical transportation, repatriation, etc.
-Reoperations, retouches, re-insertion of implants, replacement of implants, repair of complications, etc.
-Any costs not included in our prices.

Do I have to pay for my accommodation?


Yes. Lodging near our facilities is not included in the price for your treatments and you will have to pay all the fees.

Can a friend or a relative stay with me during the hospital stay?


Yes. One companion is allowed to be with you in the room.

Can I pay at my arrival to your facilities?


Yes. The only requirement is that 100% of the price for your treatments must be payed before the surgery day deadline. Under this mandatory condition you are free to pay at any previous moment, always you have received the medical evaluation with an Online or On Premise Consultation with your Specialist.

Is yours a medical services product?


Above all we offer medical services dedicated to the improvement in the health of its patients, by means of the latest treatments in Cosmetic Surgery. We can be considered to have the same level of commitment as any health company or private health insurance. The client engages a particular service and becomes our patient, evolving from a commercial relationship into a true medical concept. The doctor-patient relationship is what motivates all our actions.

Do your prices include taxes and V.A.T.?


Yes. V.A.T. (I.V.A. in Spanish) and any other taxes are included in the price for your treatments without any extra fees.

What are your Frequently Asked Questions in Cosmetic Surgery?


The FAQs is an application that allows the user to perform search queries within the most common questions and answers stored regarding the queries submitted long the years by patients and customers seeking, as you do now, to solve their questions and issues with the help of our medical and commercial agents. You can search for Solutions in different ways:
-Browsing the different categories within the FAQs
-Using the search field and guided search engine, which provides matching accuracy to the content of the query performed
-In a combined method, starting with the selection of the category within the FAQs that you consider suitable, and performing a search query inside that category with the search engine of the application

How long in advance can I book my treatment?


A maximum of 3 months of anticipation is allowed for bookings of surgery.

Do I have to send any proof of my identity?


Yes. You must send to one of our fax numbers +44-0-800-0488400 in United Kingdom or +34-900-838448 in Spain both sides of your Passport / NIE (may you be a foreigner resident in Spain) / DNI (Spanish nationals), this way the steps speed up and are made sure; you can also hand in a photocopy of this document to our staff at our facilities.

What can I do if a treatment is not on your list of services?


It is not because our professionals cannot perform the treatment. The information offered by us is generic and refers to the most popularly requested treatments by our patients and those treatments we feel the market most demand from our packages. On many occasions the technique requested or required in a particular case is only infrequently performed and does not fall into the description of any of the treatments offered in our information. Equally, if a patient requires Reparative Surgery, it can be performed by our Specialists. Do not hesitate to contact us about your case at no cost or obligation. We will surely find the answer.

What can I use the web formulary for?


The web formulary is the application at our website in which the whole relationship between our customers and both the Medical Team and the Sales Department is centralized, offering medical as well as commercial support to the patients and customers. Through the web formulary you can:

-Book your treatment and request reservation
-Organize the logistics for your treatment
-Register queries and consultations, both medical or commercial
-Upload images to allow the Medical Team evaluate your treatment or situation

Can I lose my rights and my money during the reservation procedure?


Yes. All the steps and warnings in the reservation procedure are mandatory except for the first step about Online Consultation with the Specialist; this means that non-fulfillment or failure in the precise performance of any of them will prevent you from getting your surgery done and you will lose all your rights to receive your purchased services, to refund your money and to obtain new reservation for your treatment, even in case you had paid the full 100% of the price for your surgeries.

How can I obtain reservation for my treatment?


In order to check availability and reserve you can contact us indicating the suggested range of dates you are interested in to carry out your surgery and the mandatory On Premise Consultation with the Specialists, so that Sales Department can offer you the closest dates to your preferences.

What is included in the estimate for a treatment?


The estimates for our treatments are created on the basis of protocol determined by our Medical Team. An estimate includes all necessary costs to fulfil the provisions established by the Specialists, such as the team, the preoperative tests, hospital requirements and implants or girdles. Postoperative attendances in consultation are completely free. Quite exceptionally, certain procedures not contemplated in the initial estimate may be required, that would be settled by the client.

Do I have to pay before meeting the Specialists?


No. Full payment of your treatment can be done after meeting your surgeon at our facilities with an On Premise Consultation.

When should I pay the whole price of my treatment?


100% of the price for your treatments must be paid before the surgery day deadline.

Do I have to pay for the hospital charges consumed in my treatment?


No. The hospital charges consume contracted is included in the price for your treatments without any extra fees.

Can I pay my treatment partially by bank transfer and the rest in cash?


No. You can opt for payment by means of ordinary bank transfer or by handing in the cash directly to our staff at our facilities, but not both, this means you cannot pay part by transfer and part in cash.

Do I have to pay if I need additional hospital stay?


Yes. Extra hospital services are not included in the price for your treatments and you will have to pay all extra fees.

Do I have to organize myself the accommodation?


Yes. If you wish our help and advice for your lodging let us know and our Sales Department will provide full support.

How can you offer such high quality at such low prices?


We believe in the principles that have made our product a success in the market: the ideal product in Cosmetic Surgery, at the least possible price, for the greatest number of patients possible. Thanks to the large volume of clients in our portfolio and due to the Spanish and international financial situation we are able to negotiate with co-operators, suppliers and health centres to obtain the low prices finally put on sale.

Do I have to pay for the postoperative checkups?


No. You get free access to all the postoperative Online and On Premise Checkups that our Medical Team consider necessary for your treatment, are included in the price for your treatments without any extra fees.

Do I have to organize myself the transportation?


Yes. If you wish our help and advice for your trips let us know and our Sales Department will provide full support.

Do I have to pay for the postoperative brassier used in my treatment?


No. The brassiere contracted is included in the price for your treatments without any extra fees.

Do I have to pay if I need retouching, reoperation or repair surgery?


Yes. Further operations are not included in the price for your treatments and you will have to pay all extra fees.

Can I opt for refund of my payments in case of relinquishment?


Let us inform you that there is not any refund policy of the amounts paid, therefore you are hereby informed that the payments are irreversible and with no rights of return.
It is of understanding that an operation is a complex procedure involving costs, orders, staff and professionals mobilization, hospital resources consumption, etc, therefore based on the former both parts, patient and services provider, assume a complex services commitment.

Do I have to pay if I need urgent hospital surgical attention?


Yes. Extra hospital services are not included in the price for your treatments and you will have to pay all extra fees.

Can I change the reservation booked?


Once your reservation has been confirmed and paid, and always due to major causes, justified and suitably documented, any dates change request will adapt to the periods, terms and procedures agreed in the contract for your surgery.

Do I have to pay for the booking of my treatment?


No. You get free access to your booking without any extra fees.

Do I have to pay for the preoperative tests and analysis?


No. The basic studies are included in the price for your treatments without any extra fees.

What documents should the patient receive on finalising treatment?


From the medical point of view the patient has the right to receive a Medical Discharge Report, relating to the treatment received and subsequent evolution. If breast implants or others have been inserted, we also give the patient the identification cards for each implant used, together with the documentation and guarantee included by the manufacturer. On a commercial basis we will give the client a contract for the treatments with the receipt for the payment related, and a compulsory final bill for the full total.

Do I have to pay for the implants used in my treatment?


No. The implants contracted are included in the price for your treatments without any extra fees.

Which currency can I use to pay my treatment?


We accept only Euros for the payments; we apologize for the inconveniences this may cause to you.

Do I have to pay for the postoperative garment used in my treatment?


No. The garment contracted is included in the price for your treatments without any extra fees.

Can I pay before my arrival to your facilities?


Yes. The only requirement is that 100% of the price for your treatments must be payed before the surgery day deadline. Under this mandatory condition you are free to pay at any previous moment, always you have received the medical evaluation with an Online or On Premise Consultation with your Specialist.

Do I have to book before meeting the Specialists?


No. Booking of your treatment can be done after meeting your surgeon at our facilities with an On Premise Consultation.

Will I receive the most suitable operation for me?


With us the patient is sure that his/her case will be evaluated on an individual basis and that the most effective and successful techniques will be applied to achieve satisfaction. Only medical criteria will establish the techniques involved in each case, without any other kind of interference.

Do I have to pay for visiting and checking your facilities?


No. You get free access to our facilities without any extra fees.

Can I book without previous payment of my treatment?


Yes. You can request your reservation for your treatments and pay at a later stage.

Do I have to pay for my transportation?


Yes. Trips to and from our facilities is not included in the price for your treatments and you will have to pay all the fees.

Can I book before meeting the Specialists?


Yes. We are a trustworthy and reliable company with a strictly serious commercial approach to our clients. Performing Online Consultation with the Specialist is all what you need to be allowed to book confident that your surgeon has obtained the information required to fully inform you about your treatment details.

Do I have to pay for the Medical Team charges hired in my treatment?


No. The hired Medical Team charges contracted is included in the price for your treatments without any extra fees.

Can I pay before meeting the Specialists?


Yes. We are a trustworthy and reliable company with a strictly serious commercial approach to our clients. Performing Online Consultation with the Specialist is all what you need to be allowed to pay confident that your surgeon has obtained the information required to fully inform you about your treatment details.

Do I have to pay for the preoperative consultations with the Specialists?


No. You get free access to one preoperative Online Consultation with the surgeon and one On Premise Consultation with the surgeon and with the anesthetist, are included in the price for your treatments without any extra fees.

Can I pay without previous booking of my treatment?


No. You must firstly request your reservation for your treatments and then pay at a later stage.

Can I book and pay before my medical evaluation?


No. You are not allowed to pay or book unless the Specialist has evaluated, diagnosed and proposed suitable treatment for your surgery, either by means of Online Consultation or On Premise Consultation.

Can I pay before receiving my booking confirmation?


No. Do not pay any amount until you have been told your preferred date for booking is available.

What is the necessary process to engage the services of Cosmetic Surgery?


In any medical-surgical act a legal requisite is for a patient to be given an informed consent, which the patient must then sign. As in any service agreement, we give the client a contract that explains the requested treatment, with all the economic and commercial details, and which encompasses the guarantee that we offer our clients.

Do I have to obtain previous reservation for my treatment and what it consists of?


Yes. You must obtain reservation which includes the mandatory preoperative free On Premise Consultation with the Specialists and the booking within our surgical theatre agenda.

Can I pay before visiting and checking your facilities?


Yes. We are a trustworthy and reliable company with a strictly serious commercial approach to our clients. Checking online the quality of our facilities is all what you need to be allowed to pay confident that your treatment will be carried out under the highest medical standards.

Can I book without previous evaluation from the Specialist?


No. This step is mandatory. You can perform a comfortable Online Consultation with the Specialist or On Premise Consultation at our facilities, not mutually exclusive.

Can I book without previous evaluation from the Specialist?


No. This step is mandatory. You can perform a comfortable Online Consultation with the Specialist or On Premise Consultation at our facilities, not mutually exclusive.

Can I pay without previous evaluation from the Specialist?


No. This step is mandatory. You can perform a comfortable Online Consultation with the Specialist or On Premise Consultation at our facilities, not mutually exclusive.


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